iCare Benefits Group is a Cambodian subsidiary of iCare Benefits Group that provides women factory workers a breakthrough buy-now-pay-later program at their workplace.
1. Responsibilities
Lessee/Customer/Dealer Greeting
Be responsible for greeting and reception of walking customers at PoS
Promote iCL products to customers who visited PoS
Operate PoS in charge with fully compliance to company’s brand standards, policies and procedures including wearing uniform, tie every time and check POS’s Staff on attendance
Build a good relationship with dealer and coordinate all the issues between iCL and dealer
Maintain best customer care by providing perfect service to customers in term of speed, responsiveness, simplicity, convenience, and professionalism
Apply Applicant and Guarantor through CO App to Underwriter
Complete Applicant and Guarantor’s Identities
Applicant and Guarantor’s Name
Applicant and Guarantor’s Date of Birth
Applicant and Guarantor’s Phnom Number
How Applicant Knows iCL?
Applicant and Guarantor’s Provinces
Fill in information, take photos and upload documents
Applicant
Picture of Application Form
Picture of Survey Sheet
Picture of Applicant’s House
Picture of Applicant’s Business Place
Picture of Application’s Selfie in front of House
Guarantor
Picture of Guarantor Form
Picture of Survey Sheet
Picture of Guarantor’s House
Picture of Guarantor’s Business Place
Picture of Guarantor’s Selfie in front of House
Complete POS’s Information
Dealer Type (Dealer or Sub Dealer)
POS’s Name
Province
Field Check, Prospecting and Leaflet Distribution
Do prospecting and leaflet distribution
Motorcycle registration
Perform motorcycle registration with One Window Service, Department of Transportation Public and Work
Inform Lessee to take motorcycle for sticking number plate
Dealing with Stakeholders
Solve problem with Stakeholders like One Window Service, Department of Transportation Public and Work and other authorities
Handle all complaints from customers before and after sales and maintain good relationship with customers
Report Preparation
Make daily sale plans (how many Application and how many Contracts) and report the daily sale result to Senior Credit Officer
Other tasks
Other tasks assigned by Operation Supervisor and Operation Manager/Dealer Relationship Manager
2. Requirements
Finish High School and Bachelor Degree in Finance, Banking, or other related fields
Understanding in Micro-Finance, Banking, Credit
Good commend in English language (Speaking, Writing and Listening)
Be honest, team work, and good communication skill
Computer knowledge (Ms. Word, Excel, PowerPoint, Access, Internet & Email).
