English Khmer

Credit Officer Trainee

Head Office, Phnom Penh
Who We are

iCare Benefits Group is a Cambodian subsidiary of iCare Benefits Group that provides women factory workers a breakthrough buy-now-pay-later program at their workplace.

1. Responsibilities
  • Lessee/Customer/Dealer Greeting
    • Be responsible for greeting and reception of walking customers at PoS
    • Promote iCL products to customers who visited PoS
    • Operate PoS in charge with fully compliance to company’s brand standards, policies and procedures including wearing uniform, tie every time and check POS’s Staff on attendance
    • Build a good relationship with dealer and coordinate all the issues between iCL and dealer
    • Maintain best customer care by providing perfect service to customers in term of speed, responsiveness, simplicity, convenience, and professionalism
  • Apply Applicant and Guarantor through CO App to Underwriter
    • Complete Applicant and Guarantor’s Identities
    • Applicant and Guarantor’s Name
    • Applicant and Guarantor’s Date of Birth
    • Applicant and Guarantor’s Phnom Number
    • How Applicant Knows iCL?
    • Applicant and Guarantor’s Provinces
    • Fill in information, take photos and upload documents
    • Applicant
    • Picture of Application Form
    • Picture of Survey Sheet
    • Picture of Applicant’s House
    • Picture of Applicant’s Business Place
    • Picture of Application’s Selfie in front of House
    • Guarantor
    • Picture of Guarantor Form
    • Picture of Survey Sheet
    • Picture of Guarantor’s House
    • Picture of Guarantor’s Business Place
    • Picture of Guarantor’s Selfie in front of House
    • Complete POS’s Information
    • Dealer Type (Dealer or Sub Dealer)
    • POS’s Name
    • Province
  • Field Check, Prospecting and Leaflet Distribution
    • Do prospecting and leaflet distribution
  • Motorcycle registration
    • Perform motorcycle registration with One Window Service, Department of Transportation Public and Work
    • Inform Lessee to take motorcycle for sticking number plate
  • Dealing with Stakeholders
    • Solve problem with Stakeholders like One Window Service, Department of Transportation Public and Work and other authorities
    • Handle all complaints from customers before and after sales and maintain good relationship with customers
  • Report Preparation
    • Make daily sale plans (how many Application and how many Contracts) and report the daily sale result to Senior Credit Officer
  • Other tasks
    • Other tasks assigned by Operation Supervisor and Operation Manager/Dealer Relationship Manager
2. Requirements
  • Finish High School and Bachelor Degree in Finance, Banking, or other related fields
  • Understanding in Micro-Finance, Banking, Credit
  • Good commend in English language (Speaking, Writing and Listening)
  • Be honest, team work, and good communication skill
  • Computer knowledge (Ms. Word, Excel, PowerPoint, Access, Internet & Email).
How to Apply